Direct bookings proceed real-time; request bookings by fax are processed and confirmed within 24 hours. Direct bookable rooms will be processed and confirmed within a few minutes. Request bookings need to be accepted by the hotel and are therefore processed and confirmed within 24 hours Whether a hotel can be reserved real-time or by request is indicated in the hotel information of each specific hotel.

Special requests as an early check-in or a late checkout time can be added by your booking online. Hotels will be informed with your request and we will inform you as soon as possible whether they can accept your preferences, after which you can confirm your booking.

We request no payments in advance and will not charge your creditcard. Your credit card is ONLY required to guarantee your booking. It is used to guarantee your booking to the hotel. Your information is strictly confidential. We do not debit your card, unless you fail to arrive and have not cancelled your booking. You pay your stay at the hotel by all accepted means. In most cases cash, cheques and credit card payments will be accepted.

We accept VISA, MASTER CARD and AMERICAN EXPRES; some hotels accept Diners Club, JCB and other local cards.

If you don't have a credit card please contact the hotel after you have made a booking (details are given in the confirmation message). With many of the hotels you can make another arrangement, depending on your expected arrival time and length of stay.

Our service is free of charge, no additional fees are added to the roomprice nor will we charge a cancellation fee. Taxes are included in the room rates, unless stated differently

Canceling your reservation is very easy; by using the cancelation link given in the confirmation e-mail of your booking. To change your booking, cancel the booking first and make a new booking on our website.

We follow the standard cancellation policy of the hotels. If you fail to arrive and you have not cancelled your booking before the cancellation time given on the hotel information page you pay for cancellation. For the larger majority of the hotels it is possible to cancel a reservation without costs until 24 hours before the date of arrival.